Legal Questions

California Data Retention Notice #

SHEsGuide will store your personal information for so long as it is reasonably necessary for the purposes for which it was collected, which are described in SHEsGuide’s Privacy Policy.  When your personal information is no longer necessary for those purposes, it will be scheduled for deletion.

Some personal information is only reasonably needed for a set period of time. For example, SHEsGuide will typically not retain precise geolocation information for longer than one year. Other personal information may not have a set retention period. For example, SHEsGuide needs to maintain your account information while your account is open so we can provide SHEsGuide’s services.

Can I remove my business page from SHEsGuide? #

SHEsGuide publishes business information so that consumers can share their experiences about local businesses, and because the information is typically a matter of public record and public concern. Therefore we don’t remove such information from the site.

While we understand that some business owners might prefer to keep a low profile, it’s important (and a legal right) for consumers to be able to find and share helpful information about great local businesses.

If you need to update or change the information on your business listing, please submit any changes by editing your business information on SHEsGuide website or on the SHEsGuide for Business app and submitting a detailed note with any supplementary information.

If your business is permanently or temporarily closed, please let us know by reporting it. Please note that closed businesses sometimes still appear in SHEsGuide search results, for example, to inform users that the business is closed.

Can I report a business if I think it’s unlicensed? #

It’s helpful for users to read about licensed and unlicensed businesses alike, but ultimately it’s the regulatory authorities themselves who are in the best position to determine whether or not a business is properly licensed. We invite you to share your information with them if appropriate.

Can I report a business that is trying to pay people to write positive reviews? #

Please let us know if you stumble upon a business that is trying to boost its reputation by paying people (or offering freebies or discounts) to write positive reviews. You can help us spread the word that paying for positive reviews not only isn’t ethical, but can also be illegal.  We work hard to warn consumers about the businesses we catch paying for biased reviews.

If you have evidence of a business that is trying to pay for its reputation rather than earning it the hard way, please contact our Support team.

Can I sue SHEsGuide for a bad review? #

It’s certainly worth discussing your concerns with a lawyer who specializes in internet law, but any good lawyer will likely tell you that:

  • Consumer speech is protected under the law, even when it’s negative
  • SHEsGuide isn’t responsible for the opinions of your customers
  • Suing SHEsGuide will only draw more attention to the negative review than if you simply ignored it
  • Lawsuits are extraordinarily expensive, and you may be responsible for SHEsGuide’s legal bills at the end of the case

Do Customers ever get sued for posting negative reviews? #

Freedom of speech is protected both online and offline. As a result, online reviewers are well within their rights to express their opinions (ranging from “I love the ambiance” to “The cashier was rude to me”) and relate their true experiences (“I ordered the shrimp scampi” and “The doctor wouldn’t accept my insurance”).

For businesses that want to thank a reviewer or share their side of the story, we offer a free SHEsGuide Business Account which, among other things, allows businesses to publicly respond to reviews and direct message reviewers. In our experience, reviewers usually like to hear from well-intentioned businesses who are legitimately interested in listening to customer concerns.

Businesses can also report a review if they think it violates SHEsGuide’s Content Guidelines.  

As with anything, there will always be those who try to solve their problems in court by suing people who post negative comments about their businesses. Few of these lawsuits have ever met with any success, and the media tends to focus its attention on the negative comments that the business hoped to hide from public view by suing the reviewer.

If you, as a reviewer, have been threatened with a lawsuit, we urge you to check your facts and make sure you can still stand behind your review. If not, we advise you to remove it. Please contact an attorney if you are actually sued, and know that we will be quick to cooperate with your attorney as best we can. You should also let us know by contacting our Support team.

Does SHEsGuide extort small businesses? #

No. From time to time we hear this theory, often from those that have tried and failed to artificially inflate their ratings on SHEsGuide. But the truth is there has never been any amount of money a business can pay SHEsGuide to alter reviews or ratings. SHEsGuide exists to connect consumers with great local businesses and we work hard to feature content that reflects real experiences that consumers are inspired to share.

We use an automated recommendation software that analyzes billions of data points from all reviews, reviewers and businesses to evaluate the usefulness and reliability of each review. There’s no connection between the time a business starts, stops, or declines to advertise on SHEsGuide, and how the recommendation software treats a business’s ratings and reviews. In fact, claims to the contrary have been repeatedly investigated and rejected by government agencies, in multiple courtrooms, by independent scholarly studies and in the media. The recommendation software applies the same objective standards to all businesses, meaning you’ll find plenty of non-advertisers with five-star ratings, as well as advertisers with one-star reviews. No employee at SHEsGuide has the ability to override the decisions that the software makes for any particular business. This approach is deliberate to avoid conflicts of interest.

How can law enforcement officials get in touch with SHEsGuide? #

If you are a law enforcement agent who is authorized to gather evidence in accordance with an official investigation, you can contact our Support team.

Warning: #

Requests to SHEsGuide through the link above may be made only by governmental entities authorized to obtain evidence in connection with official legal proceedings pursuant to Title 18, United States Code, Sections 2703 and 2711. Unauthorized requests may be subject to prosecution. By requesting access you are acknowledging that you are a government official making a request in official capacity.

How do I report content that violates SHEsGuide’s Content Guidelines or Terms of Service? #

We remove user-posted content when we determine it violates our Content Guidelines.

Our moderators carefully check all reported content against our Content Guidelines, we’ll remove it and notify the poster. If you’ve already reported something and have questions about the response you received, please contact our Support team.

Our recommendation software also automatically evaluates reviews and may separately determine that a review isn’t useful or reliable enough to include among the recommended reviews for that business.

If a business representative wants to clarify or address something specific in one of their reviews, we recommend that they respond to the review publicly or via direct message (by logging into their SHEsGuide for Business account), similar to the way they would respond to any customer complaint or issue regardless of the channel.

How do I report someone who is harassing me on SHEsGuide? #

We want SHEsGuide to be a fun place to connect with other users, so please let our moderators know if you’re receiving any unwanted or inappropriate attention on the site. You can alert our team of this behavior by:

  • Reporting the user account of the person who’s bothering you.
  • Reporting any inappropriate messages you’ve received, either from another user or a business owner.
  • Blocking the user from sending you compliments or messages.
  • Reporting the business owner comment.

How do I report someone who is harassing me outside of SHEsGuide? #

Our ability to act is mostly limited to things that are happening on SHEsGuide itself. If someone is threatening or harassing you offline (even if it relates to things happening online), you may want to consider contacting the proper legal authorities.

If the situation escalates online, you can let our moderators know by reporting the accounts of the users responsible as well as any messages you’ve received.

Is SHEsGuide responsible for content posted by its users? #

We do our best to foster a community of users who post helpful, relevant, and reliable content, but users are ultimately responsible for the things they post on SHEsGuide. If you have questions about a specific photo or review, you should report it for evaluation and consider reaching out to the person who posted it. 

To what extent can regulated businesses use consumer review sites like SHEsGuide? #

Some businesses are regulated more heavily than others, such as doctors, lawyers, and financial advisors. We frequently get questions from business owners in these industries about:

Eligibility for Review

SHEsGuide business listings help consumers find and share information about great local businesses. Regulations that limit what doctors, lawyers and other regulated industries can say or do on consumer review sites do not limit what consumers can say and do on those sites. As a result, SHEsGuide lists regulated and unregulated businesses alike so that consumers can find and share information about them.

Interacting with Consumers on SHEsGuide

Some regulated businesses may be concerned about whether they can interact with consumers on SHEsGuide. In most cases, they can interact with consumers on SHEsGuide in the same way that any other business can.  

For example, health care professionals are not prohibited by HIPAA from posting public responses to consumer reviews provided that they don’t betray private health information about the reviewer (e.g., “Thanks for the feedback. We try to keep wait times to a minimum, but emergencies sometimes cause longer delays than we’d like. We don’t take our patients’ time for granted, and will continue to over-communicate with our patients when emergencies come up.”).

Similarly, healthcare professionals may be permitted to use SHEsGuide’s direct messaging platform and other non-HIPAA compliant messaging platforms to communicate with patients and prospective patients pursuant to guidance issued by the U.S. Department of Health and Human Services.  We encourage you to review the guidance for more details.

In short, we believe that most regulated businesses can interact with consumers on SHEsGuide in the same way that any other business can.

Advertising on SHEsGuide

Some regulated businesses may be concerned about whether they can advertise on SHEsGuide. Depending on the industry, most regulations allow business to advertise on sites like SHEsGuide provided they don’t exert editorial control over consumer reviews. In SHEsGuide’s case, advertisers are not afforded editorial control over reviews, and SHEsGuide itself does not treat reviews any differently for advertisers as compared to non-advertisers.  

You can find plenty of doctors, professionals, and other regulated businesses who advertise on SHEsGuide. Feel free to contact our sales representative to find out if we sell advertising in your category of interest.

Industry Information and Advice

If you have additional questions, we suggest contacting your local industry group or regulator, which should be able to suggest common practices or specific guidance.

What should I do if a business pressures or pays me to change or remove my negative review? #

While it’s rare for a business to do this, it does occasionally happen. SHEsGuide stands firmly against businesses pressuring customers or paying them to change or remove reviews. Even if the exchange is friendly in nature, consumers shouldn’t accept payment or a refund in exchange for removing or changing a review. Activity like this—whether initiated by businesses or consumers—violates our Terms of Service and deceptively alters a business’s reputation on SHEsGuide. Undisclosed incentives for reviews are also discouraged by the Federal Trade Commission

We encourage consumers to stand behind their reviews as written or to update them (without expecting payment or other incentives) to reflect any new information that may be useful to other consumers. 

We understand businesses can have an off day and may want a consumer to give them another chance after reviewing their feedback. Instead of asking for an updated review, we recommend businesses respond to critical reviews by thanking the customer for the feedback, acknowledging what went wrong and how they are addressing the issue. Many customers will appreciate being heard and will often update their review on their own.

If you’re in a situation in which a business owner is harassing you, pressuring you, or offering you something in exchange for changing or removing a review, please contact our Support team to give us more information so we can help you and other consumers.

What should I do if a reviewer demands payment in exchange for removing a negative review? #

Threatening a business with negative reviews — or offering to remove a negative review — as a way to get money or freebies is against our Content Guidelines. If this happens to your business, we want to know about it. Please contact our Support team and include details and proof of what happened — we’ll need evidence in order to take action on your behalf.

Please note that we won’t get involved if a customer is simply asking for a refund to remedy a bad experience. Contact our Support team only if someone expressly offers to remove a negative review as long as they get paid or threatens to post a negative review if they don’t.

What should I do if another business is using my trademarked business name? #

Businesses can sometimes share the same trademarked names (which is why, for example, you might legitimately find two different businesses with the same name, like “Bob’s Pizza”). Nevertheless, you should consult your lawyer if you think another business is violating your trademark. 

If you can provide us with the information required under the infringement policy, please contact our Support team.

Please note that trademarking your business name doesn’t prevent consumers from commenting about your business. As a result, we maintain business pages even for trademarked businesses.

Will SHEsGuide remove a false or defamatory review? #

If you see a review that you believe violates SHEsGuide’s Content Guidelines, please report it and include any information that can help us verify the information. SHEsGuide is a community-driven site, and removing photos, reviews, or other user content is not something we take lightly—we generally allow users to stand behind what they write. It’s also important to keep in mind that SHEsGuide doesn’t take sides in factual disputes.

After a review has been investigated by our moderators, SHEsGuide sends an email notification to the business owner or user who reported the content, notifying them of the results, which may take several days. We’ll typically also notify the reviewer if their content has been removed. 

If you received a notification that the reported review was not removed by SHEsGuide moderators—but you have obtained a final order from a court of competent jurisdiction explaining why a  review is defamatory—please contact our Support team.

SHEsGuide uses an automated software  to determine which reviews to recommend to users. Even if our moderators don’t remove a review, the software may separately determine that it’s not reliable enough to recommend to SHEsGuide’s users.

Will SHEsGuide remove my business page if I’ve trademarked the name of my business? #

Trademarking your business name is a great way to protect against other businesses trading on your name in a way that causes confusion in the marketplace, but it doesn’t prevent consumers from commenting about your business. As a result, we maintain pages even for businesses who have trademarked their names.

Business owners can also log into their Business account to publicly respond to any inaccuracies in the review, or contact the reviewer through a direct message.

Your Privacy Choices #

Depending on where you reside, you may have certain rights around SHEsGuide’s use, disclosure and retention of your personal information. More information about these data rights, including how they relate to SHEsGuide’s services, can be found in SHEsGuide’s Privacy Policy.

SHEsGuide Does Not Sell Your Personal Information

SHEsGuide does not sell your personal information and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law.  As such, because it is inapplicable to SHEsGuide we do not currently offer an opt-out of the sale of data. Similarly, we do not offer financial incentives associated with our collection, use, or disclosure of your personal information. 

Managing Your Sensitive Personal Information

Sensitive personal information is a subcategory of personal information defined by applicable law that includes information like precise geolocation, certain health-related data, and data concerning potentially sensitive subjects like an individual’s sexual orientation, race, ethnicity, or religion. 

The types of sensitive personal information SHEsGuide might receive about you include precise geolocation, preferences that potentially may be related to your religious or other beliefs, and certain information contained in the content you choose to post on SHEsGuide. 

SHEsGuide does not collect or process your sensitive personal information without your consent.  For example, in order for SHEsGuide to receive your precise geolocation, you must opt-in to sharing your location through your mobile device.  Any other sensitive personal information, such as information shared through preferences or in the content you choose to post on SHEsGuide, can be removed at any time through your account.

How to Remove Geolocation Consent
You can remove permission for your mobile device to share your geolocation with SHEsGuide by adjusting your device settings. 

To turn off location access on an iPhone or iPad

        1.  Tap on your device’s Settings app
        2.  Tap Privacy
        3.  Tap Location Services
        4.  Scroll down to the SHEsGuide app icon
        5.  Select Never


To turn off location access on an Android device 

        1.  Tap on your device’s Settings 
        2.  Tap Location
        3.  Tap App access to location
        4.  Select the SHEsGuide app icon
        5.  Select Don’t allow under “Location access for this app”

Removing Consent to Process Other Sensitive Personal Information 
You can generally remove content you choose to share on SHEsGuide and, with limitations, can edit certain content as well. You can learn more about removing or editing reviews that you have posted. 


法律问题 #

加利福尼亚数据保留通知

SHEsGuide将在合理必要的期限内存储您的个人信息,以满足其收集目的,这些目的在SHEsGuide的隐私政策中有所描述。当您的个人信息对于这些目的不再必要时,它将被安排删除。

某些个人信息仅在一定时间内合理需要。例如,SHEsGuide通常不会保留精确的地理位置信息超过一年。其他个人信息可能没有确定的保留期限。例如,只要您的账户保持开放状态,SHEsGuide需要保留您的账户信息,以便提供SHEsGuide的服务。

我可以从SHEsGuide上删除我的商家页面吗?

SHEsGuide发布商家信息是为了让消费者分享对本地商家的体验,而且这些信息通常是公共记录和公众关注的事项。因此,我们不会从网站上删除此类信息。

尽管我们理解有些商家可能更希望保持低调,但对于消费者来说,能够找到并分享关于优秀本地商家的有用信息非常重要(也是法律赋予的权利)。

如果您需要更新或更改商家列表上的信息,请通过编辑SHEsGuide网站上的商家信息或在SHEsGuide for Business应用程序上提交任何更改,并附上详细说明和补充信息。

如果您的业务永久关闭或暂时关闭,请通过报告功能告知我们。请注意,关闭的企业有时仍会出现在SHEsGuide的搜索结果中,例如,向用户通知企业已关闭。

我可以举报未获许可证的企业吗?

了解获得许可和未获许可的企业对用户来说都是有帮助的,但最终决定企业是否获得适当许可证的权力在于监管当局。如果适合的话,我们邀请您与相关机构共享您的信息。

如果我发现有企业试图通过支付人们来撰写积极评论,我可以举报吗?

如果您发现有企业试图通过支付人们(或提供免费赠品或折扣)来提升声誉,请告知我们。您可以帮助我们传播这样一个信息:支付正面评论不仅不道德,而且可能是违法的。我们努力警示消费者,告诉他们我们发现的试图通过支付获得有偏见评论的企业。

如果您有企业试图通过支付手段来提升声誉而不是通过辛勤努力赢得声誉的证据,请联系我们的支持团队。

我可以因为一条差评起诉SHEsGuide吗?

与专门从事互联网法的律师讨论您的担忧是值得的,但任何一位好的律师都可能告诉您:

消费者的言论受到法律保护,即使是负面的言论也是如此。

SHEsGuide对您的客户的意见不承担责任。

起诉SHEsGuide只会引起比忽略评论更多的关注。

诉讼费用非常昂贵,您可能需要承担SHEsGuide的法律费用。

消费者是否因发布负面评论而被起诉?

言论自由在线下和在线上都受到保护。因此,在线评论者有权表达自己的意见(从“我喜欢氛围”到“收银员对我很粗鲁”)并叙述他们真实的经历(“我点了虾蒜炒”和“医生不接受我的保险”)。

对于希望感谢评论者或分享他们的故事的企业,我们提供免费的SHEsGuide商家账户,其中包括公开回复评论和与评论者私信的功能。根据我们的经验,评论者通常愿意听到真诚的、真正关心客户问题的企业的回应。

企业也可以举报违反SHEsGuide内容准则的评论。

与任何事情一样,总会有那些试图通过起诉发布负面评论的人来解决问题。其中很少有这类诉讼成功的,媒体往往关注的是企业希望通过起诉评论者来隐藏负面评论的情况。

如果您作为评论者受到起诉的威胁,我们敦促您核实事实并确保您仍然支持您的评论。如果不能,我们建议您将其删除。如果您实际上被起诉,请联系律师,并且请知道我们将尽力与您的律师合作。您还应通过联系我们的支持团队让我们知道此事。

SHEsGuide是否敲诈小型企业?

不是的。我们时常听到这种理论,通常是那些试图在SHEsGuide上人为提高评分但失败了的人提出的。但事实是,企业无论支付多少钱都无法改变SHEsGuide的评论或评级。SHEsGuide的存在是为了将消费者与优秀的本地企业联系起来,我们努力展示反映消费者真实经历的内容,鼓励他们进行分享。

我们使用自动化推荐软件分析来自所有评论、评论者和企业的数十亿数据点,评估每个评论的实用性和可靠性。企业开始、停止或拒绝在SHEsGuide上投放广告与推荐软件对待企业的评级和评论之间没有任何联系。事实上,相关主张已经多次受到政府机构、多个法庭、独立学术研究以及媒体的调查和驳斥。推荐软件对所有企业采用相同的客观标准,这意味着您会发现许多没有投放广告的企业拥有五星评级,同时广告商也可能有一星评价。SHEsGuide的任何员工都无法覆盖软件对任何特定企业所做的决策。这种做法是有意为之,以避免利益冲突。

执法官员如何与SHEsGuide取得联系?

如果您是获得依据《美国法典》第18章第2703条和第2711条的官方调查授权的执法人员,您可以联系我们的支持团队。

警告

通过上述链接向SHEsGuide提出请求的只能是根据《美国法典》第18章第2703条和第2711条的官方法律程序获得证据授权的政府机构。未经授权的请求可能会受到起诉。通过请求访问,您确认自己是以官方身份提出请求的政府官员。

我如何举报违反SHEsGuide的内容准则或服务条款的内容?

我们会在确定用户发布的内容违反我们的内容准则时予以删除。

我们的版主会仔细检查所有被举报的内容,与我们的内容准则进行核对,如果违规,我们将删除该内容并通知发布者。如果您已经举报了某些内容,并对您收到的回应有疑问,请联系我们的支持团队。

我们的推荐软件也会自动评估评论,并单独确定某个评论是否足够有用和可靠,以包含在该企业的推荐评论中。

如果企业代表希望澄清或解决评论中的某些具体问题,我们建议他们通过公开回复评论或直接发送私信的方式(登录SHEsGuide商家账户)进行回应,类似于对待任何渠道上的客户投诉或问题的回应方式。

如何举报在SHEsGuide上对我进行骚扰的人?

我们希望SHEsGuide成为一个与其他用户互动的有趣场所,因此如果您在网站上收到任何不受欢迎或不适当的关注,请让我们的版主知道。您可以通过以下方式向我们的团队报告这种行为:

举报骚扰您的人的用户账户。

举报您收到的任何不适当的消息,无论是来自其他用户还是企业主。

阻止该用户给您发送赞美或消息。

举报企业主的评论。

我如何举报在SHEsGuide之外对我进行骚扰的人?

我们的行动能力主要局限于SHEsGuide上发生的事情。如果有人在线下威胁或骚扰您(即使与在线上的事情有关),您可能需要考虑联系适当的法律机构。

如果情况在在线上升级,您可以通过举报相关用户的账户以及您收到的任何消息,让我们的版主知道。

SHEsGuide对用户发布的内容负责吗?

我们尽力培养一个用户发布有帮助、相关和可靠内容的社区,但最终用户对他们在SHEsGuide上发布的内容负责。如果您对特定照片或评论有疑问,您应该将其举报进行评估,并考虑与发布者联系。

受监管的企业在多大程度上可以使用像SHEsGuide这样的消费者评论网站?

有些行业受到的监管比其他行业严格,如医生、律师和金融顾问。我们经常收到这些行业的企业主关于以下问题的提问:

评论的资格

SHEsGuide的商家列表帮助消费者找到并分享有关优秀本地企业的信息。限制医生、律师和其他受监管行业在消费者评论网站上说或做的规定并不限制消费者在这些网站上说和做的内容。因此,SHEsGuide列出受监管和非受监管的企业,以便消费者可以找到和分享有关它们的信息。

与消费者互动

一些受监管的企业可能会担心他们是否可以与消费者在SHEsGuide上进行互动。在大多数情况下,他们可以像其他企业一样与消费者在SHEsGuide上进行互动。

例如,根据HIPAA的规定,医疗保健专业人员可以在公开回复消费者评论时发表回应,前提是他们不泄露评论者的私人健康信息(例如:“感谢您的反馈。我们尽量将等待时间保持在最低限度,但紧急情况有时会导致比我们预期的等待时间更长。我们不会浪费患者的时间,而在紧急情况发生时,我们会与患者保持充分沟通。”)。

类似地,根据美国卫生与公共服务部发布的指导方针,医疗保健专业人员可能被允许使用SHEsGuide的直接消息平台和其他不符合HIPAA标准的消息平台与患者和潜在患者进行沟通。我们鼓励您查阅相关指南以了解更多详细信息。

简而言之,我们认为大多数受监管的企业可以像其他企业一样在SHEsGuide上与消费者进行互动。

在SHEsGuide上进行广告投放

一些受监管的企业可能会担心他们是否可以在SHEsGuide上进行广告投放。根据行业的不同,大多数法规允许企业在SHEsGuide等网站上进行广告投放,前提是他们不对消费者评论行使编辑控制。在SHEsGuide的情况下,广告商家没有对评论行使编辑控制的权限,而且SHEsGuide本身在对待评论时不会因为广告商的存在而有任何区别对待。您可以找到在SHEsGuide上进行广告投放的许多医生、专业人员和其他受监管的企业。请随时联系我们的销售代表,以了解我们是否在您感兴趣的类别中销售广告。

行业信息和建议

如果您有其他问题,我们建议您联系当地的行业团体或监管机构,他们应该能够为您提供常见做法或具体指导。

如果一家企业对我施压或支付我改变或删除我的负面评价,我该怎么办?

虽然企业这样做的情况很少见,但偶尔也会发生。SHEsGuide坚决反对企业向客户施压或支付他们改变或删除评论。即使交流的方式友好,消费者也不应接受支付或退款以换取修改或删除评论。

作为评论者,您有权利保留自己的意见和评论。如果您感到受到压力或有其他问题,请与我们的支持团队联系,他们会尽力帮助您解决问题。

我们鼓励消费者按照其原始写作的方式坚持自己的评论,或者更新评论(不期望获得报酬或其他激励),以反映可能对其他消费者有用的新信息。

我们理解企业可能会有低谷的时候,并希望消费者在评估他们的反馈后给予他们另一次机会。与其要求更新评论,我们建议企业通过感谢顾客的反馈,承认问题所在并说明他们如何解决问题的方式来回应批评性的评论。许多顾客会感激被倾听,并经常自己更新他们的评论。

如果您处于企业主骚扰您、施加压力或提供某种东西以换取修改或删除评论的情况,请联系我们的支持团队,向我们提供更多信息,以便我们可以帮助您和其他消费者。

如果评论者要求支付以换取删除负面评价,我该怎么办?

以负面评价威胁企业或提供删除负面评价作为获取金钱或赠品的手段,违反了我们的《内容准则》。如果您的企业遇到这种情况,我们希望了解情况。请联系我们的支持团队,并提供详细信息和证据,我们需要证据以便代表您采取行动。

请注意,如果顾客只是要求退款以解决不好的体验,我们不会介入。只有当有人明确表示只要得到报酬就会删除负面评价,或者威胁说如果不得到满意的回应就会发布负面评价时,请联系我们的支持团队。

如果另一家企业使用了我注册商标的企业名称,我该怎么办?

企业有时可能会共享相同的注册商标名称(这就是为什么您可能会合法地发现两个不同的具有相同名称的企业,比如“Bob’s Pizza”)。然而,如果您认为另一家企业侵犯了您的商标,请咨询您的律师。

如果您能够向我们提供侵权政策所需的信息,请联系我们的支持团队。

请注意,注册商标您的企业名称并不会阻止消费者对您的企业进行评论。因此,我们会维护商家页面,即使是针对已注册商标的企业。

SHEsGuide会删除虚假或诽谤性的评论吗?

如果您发现一篇您认为违反了SHEsGuide的《内容准则》的评论,请举报它,并提供任何可以帮助我们验证信息的信息。SHEsGuide是一个由社区驱动的网站,删除照片、评论或其他用户内容并非我们轻易采取的行动,我们通常允许用户对自己的言论负责。同时,重要的是要记住,SHEsGuide在事实争议中不持任何一方的立场。

在我们的版主调查一条评论后,SHEsGuide会向举报该内容的商家所有者或用户发送电子邮件通知,告知他们调查结果,这可能需要几天的时间。如果他们的内容被删除,我们通常也会通知评论者。

如果您收到通知称SHEsGuide版主没有删除您举报的评论,但您从有管辖权的法院获得了最终判决,解释为何评论构成诽谤,请联系我们的支持团队。

SHEsGuide使用自动化软件来确定哪些评论适合推荐给用户。即使我们的版主没有删除评论,该软件可能单独确定该评论不足以被推荐给SHEsGuide的用户。

如果我已经注册商标了我的企业名称,SHEsGuide会删除我的商家页面吗?

注册商标您的企业名称是保护您免受其他企业以一种混淆市场的方式使用您的名称的好方法,但它并不会阻止消费者对您的企业发表评论。因此,我们会维护页面,即使对于已注册商标的企业也是如此。

商家也可以登录他们的商家账户,以公开回应评论中的任何错误之处,或通过直接消息与评论者联系。

您的隐私选择

根据您所在的地区,您可能对SHEsGuide使用、披露和保留您的个人信息拥有某些权利。有关这些数据权利的更多信息,包括与SHEsGuide的服务相关的信息,可以在SHEsGuide的《隐私政策》中找到。

SHEsGuide不会出售您的个人信息,并且在未来如果要出售您的个人信息,我们将提供通知并给您选择退出的机会,以符合法律的要求。因此,因为这不适用于SHEsGuide,我们目前不提供退出数据销售的选择。同样,我们不提供与我们收集、使用或披露您的个人信息相关的财务激励。

管理您的敏感个人信息

敏感个人信息是适用法律定义的个人信息的一个子类,包括精确的地理位置、某些与健康相关的数据以及与潜在敏感主题(如个人的性取向、种族、民族或宗教)有关的数据。

SHEsGuide不会在没有您的同意的情况下收集或处理您的敏感个人信息。例如,为了使SHEsGuide接收您的精确地理位置,您必须选择通过您的移动设备共享位置信息。其他敏感个人信息,如通过偏好或您选择在SHEsGuide上发布的内容共享的信息,可以随时通过您的帐户进行删除。

如何取消地理位置共享许可

您可以通过调整设备设置取消您的移动设备与SHEsGuide共享地理位置的权限。

苹果设备上取消地理位置访问:

  1. 点击设备的“设置”应用程序。
  2. 点击“隐私”。
  3. 点击“位置服务”。
  4. 滚动到SHEsGuide应用程序图标。
  5. 选择“从不”。

Android设备上取消地理位置访问:

  1. 点击设备的“设置”。
  2. 点击“位置”。
  3. 点击“应用访问位置”。
  4. 选择SHEsGuide应用程序图标。
  5. 在“此应用的位置访问”下选择“不允许”。

取消处理其他敏感个人信息的同意

您通常可以删除在SHEsGuide上选择分享的内容,并且在某些限制下还可以编辑某些内容。您可以了解更多关于删除或编辑您发布的评论的信息。