Frequently Asked Questions


  • How do I cancel or change my order?
    Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.
  • How to track my order?
    You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.
  • What are my payment options?
    We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express and Google Pay.

Refund & Exchange

  • How long does it take to get the Refund?
    Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.
  • How do I track my Refund?
    To track the status of your refund, kindly refer to your confirmation email that you have received from us.
  • What is your Refund & Exchange Policy?
    You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.

Legal Questions

  • Your Privacy Choices [ 您的隐私选择]

    Depending on where you reside, you may have certain rights around SHEsGuide's use, disclosure and retention of your personal information. More information about these data rights, including how they relate to SHEsGuide’s services, can be found in SHEsGuide’s Privacy Policy

    SHEsGuide Does Not Sell Your Personal Information

    SHEsGuide does not sell your personal information and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. As such, because it is inapplicable to SHEsGuide we do not currently offer an opt-out of the sale of data. Similarly, we do not offer financial incentives associated with our collection, use, or disclosure of your personal information.  

    Managing Your Sensitive Personal Information 

    Sensitive personal information is a subcategory of personal information defined by applicable law that includes information like precise geolocation, certain health-related data, and data concerning potentially sensitive subjects like an individual’s sexual orientation, race, ethnicity, or religion.  

    The types of sensitive personal information SHEsGuide might receive about you include precise geolocation, preferences that potentially may be related to your religious or other beliefs, and certain information contained in the content you choose to post on SHEsGuide.  

    SHEsGuide does not collect or process your sensitive personal information without your consent. For example, in order for SHEsGuide to receive your precise geolocation, you must opt-in to sharing your location through your mobile device. Any other sensitive personal information, such as information shared through preferences or in the content you choose to post on SHEsGuide, can be removed at any time through your account. 

    How to Remove Geolocation Consent
    You can remove permission for your mobile device to share your geolocation with SHEsGuide by adjusting your device settings.  

    To turn off location access on an iPhone or iPad 

            1. Tap on your device's Settings app
    2. Tap Privacy
    3. Tap Location Services
    4. Scroll down to the SHEsGuide app icon
    5. Select Never 

    To turn off location access on an Android device  

            1. Tap on your device's Settings
    2. Tap Location
    3. Tap App access to location
    4. Select the SHEsGuide app icon
    5. Select Don’t allow under “Location access for this app” 

    Removing Consent to Process Other Sensitive Personal Information 
    You can generally remove content you choose to share on SHEsGuide and, with limitations, can edit certain content as well. You can learn more about removing or editing reviews that you have posted. 










    1. 点击设备的“设置”应用程序。 
    2. 点击“隐私”。 
    3. 点击“位置服务”。 
    4. 滚动到SHEsGuide应用程序图标。 
    5. 选择“从不”。 


    1. 点击设备的“设置”。 
    2. 点击“位置”。 
    3. 点击“应用访问位置”。 
    4. 选择SHEsGuide应用程序图标。 
    5. 在“此应用的位置访问”下选择“不允许”。 



  • Will SHEsGuide remove my business page if I’ve trademarked the name of my business? [ 如果我已经注册商标了我的企业名称,SHEsGuide会删除我的商家页面吗?]

    Trademarking your business name is a great way to protect against other businesses trading on your name in a way that causes confusion in the marketplace, but it doesn't prevent consumers from commenting about your business. As a result, we maintain pages even for businesses who have trademarked their names. 

    Business owners can also log into their Business account to publicly respond to any inaccuracies in the review, or contact the reviewer through a direct message.



  • Will SHEsGuide remove a false or defamatory review? [ SHEsGuide会删除虚假或诽谤性的评论吗?]

    If you see a review that you believe violates SHEsGuide’s Content Guidelines, please report it and include any information that can help us verify the information. SHEsGuide is a community-driven site, and removing photos, reviews, or other user content is not something we take lightly—we generally allow users to stand behind what they write. It's also important to keep in mind that SHEsGuide doesn't take sides in factual disputes. 

    After a review has been investigated by our moderators, SHEsGuide sends an email notification to the business owner or user who reported the content, notifying them of the results, which may take several days. We’ll typically also notify the reviewer if their content has been removed.  

    If you received a notification that the reported review was not removed by SHEsGuide moderators—but you have obtained a final order from a court of competent jurisdiction explaining why a review is defamatory—please contact our Support team

    SHEsGuide uses an automated software to determine which reviews to recommend to users. Even if our moderators don't remove a review, the software may separately determine that it’s not reliable enough to recommend to SHEsGuide’s users.





  • What should I do if another business is using my trademarked business name? [ 如果另一家企业使用了我注册商标的企业名称,我该怎么办?]

    Businesses can sometimes share the same trademarked names (which is why, for example, you might legitimately find two different businesses with the same name, like "Bob's Pizza"). Nevertheless, you should consult your lawyer if you think another business is violating your trademark.  

    If you can provide us with the information required under the infringement policy, please contact our Support team

    Please note that trademarking your business name doesn't prevent consumers from commenting about your business. As a result, we maintain business pages even for trademarked businesses. 

    企业有时可能会共享相同的注册商标名称(这就是为什么您可能会合法地发现两个不同的具有相同名称的企业,比如“Bob's Pizza”)。然而,如果您认为另一家企业侵犯了您的商标,请咨询您的律师。 



  • What should I do if a reviewer demands payment in exchange for removing a negative review? [ 如果评论者要求支付以换取删除负面评价,我该怎么办?]

    Threatening a business with negative reviews — or offering to remove a negative review — as a way to get money or freebies is against our Content Guidelines. If this happens to your business, we want to know about it. Please contact our Support team and include details and proof of what happened — we’ll need evidence in order to take action on your behalf.

    Please note that we won’t get involved if a customer is simply asking for a refund to remedy a bad experience. Contact our Support team only if someone expressly offers to remove a negative review as long as they get paid or threatens to post a negative review if they don’t. 



  • What should I do if a business pressures or pays me to change or remove my negative review? [ 如果一家企业对我施压或支付我改变或删除我的负面评价,我该怎么办?]

    While it’s rare for a business to do this, it does occasionally happen. SHEsGuide stands firmly against businesses pressuring customers or paying them to change or remove reviews. Even if the exchange is friendly in nature, consumers shouldn’t accept payment or a refund in exchange for removing or changing a review. Activity like this—whether initiated by businesses or consumers—violates our Terms of Service and deceptively alters a business's reputation on SHEsGuide. Undisclosed incentives for reviews are also discouraged by the Federal Trade Commission.  

    We encourage consumers to stand behind their reviews as written or to update them (without expecting payment or other incentives) to reflect any new information that may be useful to other consumers. 

    We understand businesses can have an off day and may want a consumer to give them another chance after reviewing their feedback. Instead of asking for an updated review, we recommend businesses respond to critical reviews by thanking the customer for the feedback, acknowledging what went wrong and how they are addressing the issue. Many customers will appreciate being heard and will often update their review on their own. 

    If you’re in a situation in which a business owner is harassing you, pressuring you, or offering you something in exchange for changing or removing a review, please contact our Support team to give us more information so we can help you and other consumers.






  • To what extent can regulated businesses use consumer review sites like SHEsGuide? [ 受监管的企业在多大程度上可以使用像SHEsGuide这样的消费者评论网站?]

    Some businesses are regulated more heavily than others, such as doctors, lawyers, and financial advisors. We frequently get questions from business owners in these industries about: 

    Eligibility for Review 

    SHEsGuide business listings help consumers find and share information about great local businesses. Regulations that limit what doctors, lawyers and other regulated industries can say or do on consumer review sites do not limit what consumers can say and do on those sites. As a result, SHEsGuide lists regulated and unregulated businesses alike so that consumers can find and share information about them. 

    Interacting with Consumers on SHEsGuide 

    Some regulated businesses may be concerned about whether they can interact with consumers on SHEsGuide. In most cases, they can interact with consumers on SHEsGuide in the same way that any other business can.   

    For example, health care professionals are not prohibited by HIPAA from posting public responses to consumer reviews provided that they don’t betray private health information about the reviewer (e.g., “Thanks for the feedback. We try to keep wait times to a minimum, but emergencies sometimes cause longer delays than we’d like. We don’t take our patients’ time for granted, and will continue to over-communicate with our patients when emergencies come up.”). 

    Similarly, healthcare professionals may be permitted to use SHEsGuide’s direct messaging platform and other non-HIPAA compliant messaging platforms to communicate with patients and prospective patients pursuant to guidance issued by the U.S. Department of Health and Human Services. We encourage you to review the guidance for more details. 

    In short, we believe that most regulated businesses can interact with consumers on SHEsGuide in the same way that any other business can. 

    Advertising on SHEsGuide 

    Some regulated businesses may be concerned about whether they can advertise on SHEsGuide. Depending on the industry, most regulations allow business to advertise on sites like SHEsGuide provided they don’t exert editorial control over consumer reviews. In SHEsGuide’s case, advertisers are not afforded editorial control over reviews, and SHEsGuide itself does not treat reviews any differently for advertisers as compared to non-advertisers.   

    You can find plenty of doctors, professionals, and other regulated businesses who advertise on SHEsGuide. Feel free to contact our sales representative to find out if we sell advertising in your category of interest. 

    Industry Information and Advice 

    If you have additional questions, we suggest contacting your local industry group or regulator, which should be able to suggest common practices or specific guidance. 













  • Is SHEsGuide responsible for content posted by its users? [ SHEsGuide对用户发布的内容负责吗?]

    We do our best to foster a community of users who post helpful, relevant, and reliable content, but users are ultimately responsible for the things they post on SHEsGuide. If you have questions about a specific photo or review, you should report it for evaluation and consider reaching out to the person who posted it.


  • How do I report someone who is harassing me outside of SHEsGuide? [ 我如何举报在SHEsGuide之外对我进行骚扰的人?]

    Our ability to act is mostly limited to things that are happening on SHEsGuide itself. If someone is threatening or harassing you offline (even if it relates to things happening online), you may want to consider contacting the proper legal authorities. 

    If the situation escalates online, you can let our moderators know by reporting the accounts of the users responsible as well as any messages you've received.



  • How do I report someone who is harassing me on SHEsGuide? [ 如何举报在SHEsGuide上对我进行骚扰的人?]

    We want SHEsGuide to be a fun place to connect with other users, so please let our moderators know if you're receiving any unwanted or inappropriate attention on the site. You can alert our team of this behavior by: 

    • Reporting the user account of the person who's bothering you. 
    • Reporting any inappropriate messages you've received, either from another user or a business owner. 
    • Blocking the user from sending you compliments or messages. 
    • Reporting the business owner comment.


    • 举报骚扰您的人的用户账户。 
    • 举报您收到的任何不适当的消息,无论是来自其他用户还是企业主。 
    • 阻止该用户给您发送赞美或消息。 
    • 举报企业主的评论。
  • How do I report content that violates SHEsGuide’s Content Guidelines or Terms of Service? [ 我如何举报违反SHEsGuide的内容准则或服务条款的内容?]

    We remove user-posted content when we determine it violates our Content Guidelines. 

    Our moderators carefully check all reported content against our Content Guidelines, we’ll remove it and notify the poster. If you've already reported something and have questions about the response you received, please contact our Support team

    Our recommendation software also automatically evaluates reviews and may separately determine that a review isn't useful or reliable enough to include among the recommended reviews for that business.

    If a business representative wants to clarify or address something specific in one of their reviews, we recommend that they respond to the review publicly or via direct message (by logging into their SHEsGuide for Business account), similar to the way they would respond to any customer complaint or issue regardless of the channel.





  • How can law enforcement officials get in touch with SHEsGuide? [ 执法官员如何与SHEsGuide取得联系]

    If you are a law enforcement agent who is authorized to gather evidence in accordance with an official investigation, you can contact our Support team


    Requests to SHEsGuide through the link above may be made only by governmental entities authorized to obtain evidence in connection with official legal proceedings pursuant to Title 18, United States Code, Sections 2703 and 2711. Unauthorized requests may be subject to prosecution. By requesting access you are acknowledging that you are a government official making a request in official capacity.




  • Does SHEsGuide extort small businesses? [ SHEsGuide是否敲诈小型企业?]

    No. From time to time we hear this theory, often from those that have tried and failed to artificially inflate their ratings on SHEsGuide. But the truth is there has never been any amount of money a business can pay SHEsGuide to alter reviews or ratings. SHEsGuide exists to connect consumers with great local businesses and we work hard to feature content that reflects real experiences that consumers are inspired to share. 

    We use an automated recommendation software that analyzes billions of data points from all reviews, reviewers and businesses to evaluate the usefulness and reliability of each review. There’s no connection between the time a business starts, stops, or declines to advertise on SHEsGuide, and how the recommendation software treats a business’s ratings and reviews. In fact, claims to the contrary have been repeatedly investigated and rejected by government agencies, in multiple courtrooms, by independent scholarly studies and in the media. The recommendation software applies the same objective standards to all businesses, meaning you'll find plenty of non-advertisers with five-star ratings, as well as advertisers with one-star reviews. No employee at SHEsGuide has the ability to override the decisions that the software makes for any particular business. This approach is deliberate to avoid conflicts of interest.



  • Do Customers ever get sued for posting negative reviews? [ 消费者是否因发布负面评论而被起诉?]

    Freedom of speech is protected both online and offline. As a result, online reviewers are well within their rights to express their opinions (ranging from "I love the ambiance" to "The cashier was rude to me") and relate their true experiences ("I ordered the shrimp scampi" and "The doctor wouldn't accept my insurance").

    For businesses that want to thank a reviewer or share their side of the story, we offer a free SHEsGuide Business Account which, among other things, allows businesses to publicly respond to reviews and direct message reviewers. In our experience, reviewers usually like to hear from well-intentioned businesses who are legitimately interested in listening to customer concerns.

    Businesses can also report a review if they think it violates SHEsGuide’s Content Guidelines.  

    As with anything, there will always be those who try to solve their problems in court by suing people who post negative comments about their businesses. Few of these lawsuits have ever met with any success, and the media tends to focus its attention on the negative comments that the business hoped to hide from public view by suing the reviewer.

    If you, as a reviewer, have been threatened with a lawsuit, we urge you to check your facts and make sure you can still stand behind your review. If not, we advise you to remove it. Please contact an attorney if you are actually sued, and know that we will be quick to cooperate with your attorney as best we can. You should also let us know by contacting our Support team.






  • Can I report a business if I think it’s unlicensed? [ 我可以举报未获许可证的企业吗?]

    It's helpful for users to read about licensed and unlicensed businesses alike, but ultimately it's the regulatory authorities themselves who are in the best position to determine whether or not a business is properly licensed. We invite you to share your information with them if appropriate.


  • Can I remove my business page from SHEsGuide? [ 我可以从SHEsGuide上删除我的商家页面吗?]

    SHEsGuide publishes business information so that consumers can share their experiences about local businesses, and because the information is typically a matter of public record and public concern. Therefore we don’t remove such information from the site. 

    While we understand that some business owners might prefer to keep a low profile, it’s important (and a legal right) for consumers to be able to find and share helpful information about great local businesses. 

    If you need to update or change the information on your business listing, please submit any changes by editing your business information on SHEsGuide website or on the SHEsGuide for Business app and submitting a detailed note with any supplementary information. 

    If your business is permanently or temporarily closed, please let us know by reporting it. Please note that closed businesses sometimes still appear in SHEsGuide search results, for example, to inform users that the business is closed.



    如果您需要更新或更改商家列表上的信息,请通过编辑SHEsGuide网站上的商家信息或在SHEsGuide for Business应用程序上提交任何更改,并附上详细说明和补充信息。 


  • California Data Retention Notice [ 加利福尼亚数据保留通知]

    SHEsGuide will store your personal information for so long as it is reasonably necessary for the purposes for which it was collected, which are described in SHEsGuide’s Privacy Policy.  When your personal information is no longer necessary for those purposes, it will be scheduled for deletion.

    Some personal information is only reasonably needed for a set period of time. For example, SHEsGuide will typically not retain precise geolocation information for longer than one year. Other personal information may not have a set retention period. For example, SHEsGuide needs to maintain your account information while your account is open so we can provide SHEsGuide’s services.



  • Can I sue SHEsGuide for a bad review? [ 我可以因为一条差评起诉SHEsGuide吗?]

    It's certainly worth discussing your concerns with a lawyer who specializes in internet law, but any good lawyer will likely tell you that: 

    • Consumer speech is protected under the law, even when it's negative 
    • SHEsGuide isn't responsible for the opinions of your customers 
    • Suing SHEsGuide will only draw more attention to the negative review than if you simply ignored it 
    • Lawsuits are extraordinarily expensive, and you may be responsible for SHEsGuide's legal bills at the end of the case


    • 消费者的言论受到法律保护,即使是负面的言论也是如此。 
    • SHEsGuide对您的客户的意见不承担责任。 
    • 起诉SHEsGuide只会引起比忽略评论更多的关注。 
    • 诉讼费用非常昂贵,您可能需要承担SHEsGuide的法律费用。